Eyerus is available for download on the app stores both for Android and Apple phones. It will soon be available for Huawei as well.
All smart phones should be able to use Eyerus, as long as they run on either Android, iOS or Huawei operating systems. Please also check if you have available memory on your phone.
Download Eyerus app from your relevant app store. Go to “SIGN UP” and complete the form with relevant information.
Every person must download the app onto their own device and sign-up for themselves. We do encourage helping each other if someone struggles to sign-up by themselves. However, we do provide grouped memberships which offer discounts, so please contact Eyerus Support for a tailored quotation.
Blue Alert Mode immediate dispatches private security and is available only to premium membership. Moreover, as a premium member you gain access to My Vault, which contains all your evidence recordings, Dead Man Trigger and Check-In Alert Mode. Visit our website, www.eyerusapp.co.za, to learn more about these features.
Once the payment is complete you should get a text message from your bank confirming your payment. Confirmation of your payment will get all the app features unlocked.
Please check with your bank if the payment was successful.
To become a paid member go to Eyerus Menu, open Membership, add your card information, accept the payment terms and click “PAY NOW”. To downgrade, go to the same page and click cancel.
Please check with your bank if the termination was successful.
To add guardians go to Eyerus Menu, open Profile, click on “My Guardians” and tap the green plus button. To remove a guardian, click the bin icon next to each guardian.
You can add up to 5 guardians. We recommend that you add people that you trust and who are willing to stop whatever they are doing to come to your rescue at your time of need.
If you are not willing to be someone’s guardian, just decline their request. Go to “Have me as a guardian” and tap “Reject” next to their name.
By law we must keep your personal information confidential at all times and use it only for the purposes for which it was provided. We are compliant with the South African POPI Act which deals with the protection of personal information in the country.
Only you can have access to your recordings through “My Vault” on the app. However, if a case is lodged, Eyerus will send recordings with Verified Metadata to your investigating officer.
You can request for evidence on the app. Go to Eyerus Menu, open My Vault, enter your PIN, click the 3 dots next to the recording you want, and click “Request Evidence” and the Eyerus team will get in touch with you.
Yes. For court purposes, you must make a formal request for your recordings through the app. Go to Eyerus Menu, open My Vault, enter your PIN, click the 3 dots next to the recording you want, and click “Request Evidence”
Yes! Eyerus Mobile Panic Button will be launched with the next update of the app.
At the moment Eyerus works only when you have data. If you run out an SMS will be sent to you. We are currently hard at work trying to get all network providers to Zero Rate Eyerus so that it’s not necessary to have data to use the app. We are also working on creating an “Offline” mode which should be out in the next version of the app